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Edmonton’s Top ‘Social’ Attractions

Social Media in EdmontonEdmonton is home to a vibrant social media community. We like to talk about everything… from the Oilers to local restaurants, from the weather to politics, and everything in between. A lot of Edmonton’s attractions have entered the social media game and many of them are attracting some serious attention. Let’s have a look at Trip Advisor’s top Edmonton attractions and how they stack up when it comes to social media.

Attraction TripAdvisor Rank TripAdvisor Reviews Facebook Likes Twitter Followers
Winspear 1 12 874 1888
Art Gallery of Alberta 2 10 6018 4205
Alberta Legislature Building 3 17 123 NA
Fort Edmonton Park 4 45 3130 1124
West Edmonton Mall 5 162 22,877 4243
High Level Bridge & Streetcar 6 17 344 NA
Whyte Avenue 7 50 741 NA
Telus World of Science 8 13 352 1135
UofA 9 4 8,868 7550
Terwillegar Park 10 6 2 NA
*All data from January 17, 2012

Attraction Facebook Check Ins Fouresquare Check Ins
Winspear 3529 717
Art Gallery of Alberta 2311 629
Alberta Legislature Building 7963 1029
Fort Edmonton Park 9642 636
West Edmonton Mall 103,621 8949
High Level Bridge & Streetcar 285 1195
Whyte Avenue 6850 1650
Telus World of Science 3919 442
UofA 15,369 505
Terwillegar Park 290 138
*All data from January 17, 2012

Who comes out on top? Well that depends, the numbers don’t tell all.  ”How many” is not as important as “how well”. Do you follow these profiles? Who do you think does it best?

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5 Easy Mistakes To Avoid with QR Codes

Okay, you want to jump on the QR code bandwagon – good for you! As cool as this new marketing tactic is, there are tons of ways to screw it up.  With all the QR code campaigns you’ve seen out there… maybe 10% of them have avoided making some classic mistakes.  In this post we’ll look at some of the classic QR blunders to avoid for your next campaign. Let’s get started…

1)     QR Code Doesn’t Work

Not all QR scanner are created equally.  It’s unfortunate, but true.  Some smartphone QR code scanners are ill equipped to translate your long-winded QR code.  The solution? Keep your QR simple.  If you can, stick to a simple shortened link or something similar – this will ensure maximum exposure. Also consider the size of your QR code, and how your audience will be scanning.  Billboard QR codes need to be massive because your customer is scanning from many feet away, business card QR codes can be much smaller, but still need to be big enough to be read by the scanner as well.  Also consider print quality – a fuzzy QR code won’t scan.

2)     Medium Not Considered

The point of a QR code is to make a static medium more interactive.  TV is an interactive medium, and thus QR codes on TV are pretty useless. QR codes online, are equally useless.

3)     QR Destination Not Mobile Friendly

This is by far the most common mistake made by QR code marketers.  QR codes are designed to be scanned by mobile devices… thus, if your destination page isn’t mobile friendly, you’ve just failed the QR code marketing game.

4)     Wi-Fi or Network Unavailable

Depending on if you can control where your QR codes are being published, you may want to do your research to determine if a free Wi-Fi signal is available, or at a minimum a Network signal is available for data usage. Making your QR campaign a hit may be as simple as ensuring a signal is available.

5) Awful Content or Landing Page

The quickest way to lose your customers interest is to send them to a poorly designed, static landing page.  You have all but 5 seconds to keep their interest, if your landing page doesn’t do this… you’ve failed. Finally, to spread news of your campaign, you must make it easy to spread the news.  Encouraging sharing on your landing page is highly recommended to increase the awareness of your campaign.

We hope these common mistakes have helped you for your next QR campaign. As marketers we are responsible to consider the entire customer experience for a campaign.  Further to that, the more craptacular QR campaigns in the marketplace, the quicker this technology will just become useless background noise to consumers.  We have to use it correctly – so please take this tips into consideration.

Have any other mistakes you want to add to the list? Have we missed some?  We’ve love to hear your thoughts.  Share your feedback in the comments section below.

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Your Social Media Strategy: Getting Things Right in 2012

Happy New Year

As we start another year, many of us stop to reflect how we can learn from past mistakes and improve in the future. Here’s a list of five simple resolutions to ensure your social media efforts are successful in the coming year.

Resolution 1: Be genuine.

With so many products available to compile messages, automatically respond or post when you’re unavailable, too much of this can be a downfall. While there’s nothing wrong with using these services in some cases, over-automation can stifle conversation and engagement. Take the time to respond to comments and inquiries and don’t be afraid to make things personal.

Resolution 2: Take the good with the bad.

Social media has allowed individuals to speak candidly and openly with companies like never before. However, this also opens the door to negative and sometimes hostile feedback. So what can you do about this? Some companies react defensively, don’t respond or even unnecessarily delete comments. This can destroy the credibility you are working hard to build. Rather than always viewing this type of feedback as a negative, see it as an opportunity to find out more and show you care about finding a solution. Sometimes a conversation over Facebook or Twitter can actually diffuse the situation while also building your credibility for other customers who witness the dialogue.

Volkswagen got off to a rough start in 2012. Here’s an example of what can happen when companies don’t respond…

Resolution 3: Focus on relationships, not selling.

While return on investment is important, try not to make it your focal point. Focusing on sales to the detriment of building a community will ultimately leave you unsuccessful. Rather, try to view sales as a by-product of having a strong and effective relationship with your client base.

Resolution 4: Keep things fresh.

Nothing’s worse than following a link to a Facebook business page to find out that it hasn’t been updated in months. Not only are you losing opportunities to spread valuable information, but you’re leaving a bad impression that you don’t care or don’t have anything interesting to share. Social media requires hard work and requires creative thinking about how to best represent your company and generate meaningful dialogue. Having regular and quality material keeps your followers engaged and ensures they will return for more.

Resolution 5: Be interesting.

How many times have you followed a company or product on Facebook or Twitter, only to never think about them again? More than ever before, attention spans are short and vast amounts of information are being shared. Posting something that will immediately pique someone’s interest and then draw them into a conversation is essential. Try to imagine you are following your business’ page. What would make you stop, read and join the conversation? Putting yourself in a fan’s place can be valuable in developing interesting and engaging content.

What are your social media aspirations for 2012? What are you planning to start doing (or stop doing) in the year ahead?

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10 Common PPC Mistakes That Are Costing You Money

1)      Sticking to Broad Terms – This has got to be the most common mistake.  Don’t get lazy… get precise.  Narrow down keywords to hit your ideal target user that brings you home the bacon.  Yes this may take some testing, but it’s worth it.

2)      Thinking Global – People like to know you’re a local company, don’t make them guess.  If you’re advertising in Calgary, put Calgary in your ads. Yes, this will force you to build multiple targeted campaigns, but your conversions will surely make it worth your while.

3)      Sticking to One ad – First set your ads to run evenly (despite Google’s warning) and always be running two ads against each other.  This is called A/B multivirate testing, and all the pros do it.

4)      Letting the Content Network Fly Solo – the content network is one of the largest contributors to useless clicks. Be sure to keep a close eye on the networks your ads are showing on and “exclude” ones that are not relevant.  Better yet, consider picking them yourself.

5)      Forgetting Negative terms – Negative terms are your lifesavers in the Google search pool. To ensure your ads are being shown to the right eyes, use negative keywords to weed out bad searches.

6)      Using Telephone Numbers– Telephone numbers in ads are nearly useless.  This person is searching via their computer, they are much more likely to click than pick up a phone.  Use all the copy room you can to encourage clicks.

7)      Stagnant Copy – If you’re trying to produce run of the mill ads, copy the competition.  If you want results, you have to be unique and different.  Be seasonal, be funny, be different, and reap the benefits.

8)      Forgetting URLs – Google allows you to customize your display URL… so take advantage and add relevant keywords.  These keywords will show up bolded if someone searches them.  Bolded keywords draw your customers eyes and results in more clicks.

9)      Not Refining Keywords – If you have deadbeat keywords sucking life out of your CTR, drop them like a bad habit.  The end result is a higher click-through rate and a lower CPC.

10)    Not Using Google Extension – Google extensions is also often overlooked.  This add-on allows you ads to be “click-to-call” ads on mobile devices, or they integrate with a Google Places account to show you on a map – cool… and effective.

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Facebook Tagging, Modified Text Options

facebook taggingWhen posting status updates you can use the “@” symbol to “tag” a person, page, or application name to the post. This will notify the person/page that they were mentioned and give them the opportunity to become part of the conversation. Until now, Facebook has chosen what text get’s hyper-linked when tagging a post. But with a little code that has changed and the opportunity to craft the text and still tag the post is now available.

See how you can use custom tagging for your Facebook posts and learn about the short-cut that Team Static HTML has made available for you and I to use for free.

Resources

Tagging Code Creator: http://fbtagging.thunderpenny.com/
Tagging Structure: @@[0:[page ID:0:LinkName]]

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5 Common Adwords Keyword Mistakes That Will Kill Your Results

The Google Adwords platform is a great tool because of it’s complexity and ability to give you complete control over so many parameters. But, because of this many advertisers get themselves into trouble… Here is our list of the top 5 keyword specific mistakes that are easy to make on this platform.
Enjoy!

1) Keyword Paralysis

Google Adwords is a great tool if you know what you’re doing for online advertising campaigns.  It has plenty of tools to allow you to make educated guesses on your market and expected response rates of your ads.  But, with that said, it often does more hurt than good for new advertisers.  Part of the challenge of becoming a Google Adwords expert (whether self-proclaimed or certified), is that you need to understand the art that is keyword use.  For example, if I was trying to sell mortgages in Vancouver, an amateur Adwords advertiser will likely add the following terms to their ad campaign:

Vancouver Mortgages

Someone who is a little more adept when it comes to the in’s and out’s of Google Adwords would know to take these two simple keywords and come up with a list like the following:

Vancouver mortgages

“Vancouver mortgages”

“Mortgages Vancouver”

[Vancouver mortgages]

[Mortgages Vancouver]

+Vancouver mortgages

Vancouver +mortgages

+Vancouver +mortgages

And this isn’t even including variations of plurals, and adding the word “in” (as in “Mortgages in Vancouver”). See how quickly this tool can become quite complex?  Let’s move on the to the next mistake.

2) Keyword Overload

Using the above as an example, you can see how keyword lists can get quite large quite quickly if you’re trying to target a host of keywords. The challenge is to stay relevant at all time.  Google gives it’s advertiser scores based on their relevancy – called Quality Scores.  The higher your score, the cheaper your ads will ultimately cost you compared to the competition.  Staying relevant is very difficult if you are trying to target thousands of keywords, even if you get as targeted as I did in the above example.  50-100 targeted keywords per ad group are plenty, and any more, and you can likely separate them cleanly into two or more ad groups.  Here’s an easy example:

Say I was trying to sell solar powered security lights, here are some potential keywords I’d target:  Solar flood lights, solar LED flood lights, solar security lights, solar security spotlights, garden LED lights, garden flood lights. I would build three distinct ad groups for this ad campaign – one using “flood lights” as it’s major focus, another “security lights” and finally “garden lights”. Using the keyword paralysis example above, it’s easy to get 50+ keywords for each ad campaign using this technique.  The result? More relevant ads, cheaper clicks, higher CTR and more conversions.

3) Useless Keywords

Using the above two examples, the following words sitting solo as keywords would be utterly useless: Vancouver, mortgage, lights, security, garden. It doesn’t take a genius to consider why.  For someone searching the word “garden” how likely is it that they are looking to buy lights?  Not so much.  To truly take advantage of Google Adwords targeting tools you need to be as precise as possible.  Be specific, use long, multiple word keywords and you’ll see results.

4) Negative Keywords

This easily overlooked (because it’s slightly hidden) part of Google Adwords is your knight in shining armour. The negative keywords list can quite literally be a life saver, and is a must for all Adwords campaigns.  No matter how amazing you are at keyword selection, it’s likely that some inappropriate search terms will trigger your ads.  This is where negative keywords come in.  For example, if I was a used car salesmen in Miami trying to run a campaign, some of my keywords may include the following:

Used cars Miami

Seems accurate enough doesn’t it? Well consider this search by a car chase enthusiast: Cars used in Miami Fast and the Furious scene.  Oops, your ad just showed up. By using Google’s host of tools you should be able to weed out a majority of terms that you would want as negatives… now you can understand why this is a must.

5) Keywords & Landing Pages

Okay, you’ve got a hyper-targeted campaign on the go for smartphones, an enthusiastic clicker clicks and goes on to your landing page… and then they see nothing but news about “mobiles”. You dropped the ball.  If you’re targeting the word “smartphone” your landing page should use the term “smartphone”.  I’d highly recommend building unique landing pages for each and every one of your ad groups to help take advantage of better quality scores.

What are some keyword mistakes you’ve faced on Google Adwords?  We’d love to hear what you think.  Share your thoughts and comments below…

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Stuff We’re Trying – Trendsmap.com

There’s no denying the impact that Twitter has had on real time information. When you want to know about what’s going on right now, anywhere in the world, your best bet is a simple Twitter search.Paying attention to Twitter trends can be a lot of fun for people that love breaking news, sports rumors and celebrity gossip but it can also be a real goldmine for marketers. Read the rest of this entry »

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Understanding Website Conversion – The Basics

What is the purpose of your website? Are you selling a product or service? Are you collecting information? Attempting to engage and inform? Regardless of its purpose, your website more than likely has some sort of conversion metric that you can measure. It’s vital that you pay close attention to this metric to ensure that your website is working for you and not against you. Read the rest of this entry »

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Twitter Case Study – Swiss Chalet

I’m always interested to see how different organizations use social media. It’s fun to look at the different ideas, communication styles, messaging and strategies employed by companies of all sizes. I often get some of my best ideas from watching what others do. It’s very evident that more and more companies are taking social seriously and the overall level of competency is on the rise. Unfortunately there are still many organizations that need to fine tune their approach. Today we have a look at one such company… Swiss Chalet. Read the rest of this entry »

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Focus on Engagement, Not Friends and Fans

A small business owner was complaining the other day about their inability to get ‘likes’ on Facebook. They had set a goal to achieve a certain number by November and were way behind schedule. They had seemingly tried everything: continual status updates asking people to share the page with friends, signing up for services promising an increase in fans — even offering a large gift certificate for the person who could get the most friends to like them. The problem? They were spending a lot of money to acquire a minimal increase in ‘likes,’ which wasn’t generating any kind of return. Read the rest of this entry »

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Who is SBX

SBX Marketing Edmonton
Play in our sandbox and get your digital marketing groove on. Let the web marketing specialists at SBX Media assist with your internet marketing needs.

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contact@sbxmedia.ca
(780)722-4372
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